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Refunds

Travel plans can change at a moment's notice. If you're no longer traveling and need to cancel a reservation, your options and refund eligibility will depend on your ticket type.

Contents

Get a refund

To obtain a possible refund for your flight, seats, bags and extras:

  1. Visit Manage Trips.
  2. Select the trip you wish to have refunded.
  3. Select cancel to start the refund process. 
  4. Follow the steps to complete canceling the trip. 

Please note:

  • The only way to receive a refund is to cancel your trip.
    • If JetBlue impacted your trip, you may cancel the impacted flight and receive a refund to the original form of payment.
  • Most often, the refund will be given via travel credit.
    • Seats, bags and extras will be refunded to the original form of payment. 
  • Read below to see which types of transactions qualify for a refund to be returned to the original form of payment. 

Refund timing

Item

Time Frame¹

Notes

JetBlue Travel Credit
Immediate 
Credited to Travel Bank² 
TrueBlue Point Refund
Immediate 
Refunded to TrueBlue account. 
Credit Card Refund
7-10 Business Days
Refunded to original form of payment. 
Partner flights originally ticketed with JetBlue
Immediate, in some cases
Credit remains in the original ticket. Contact us for assistance.
JetBlue flights originally ticketed with a Partner airline
Up to the booking source
Contact the booking source. 
Extras (Seats, pets, baggage, etc)³ refunds
7-10 Business Days
Refunded to original form of payment. 

Item

Refundable fare policy

For JetBlue refundable fares, cancellations are permitted any time prior to the scheduled departure for a full refund to the original form of payment. Refundable fares may not be available on all flights.

If an eligible refundable reservation is not changed or cancelled prior to the scheduled departure, all money associated with the reservation will be in the form of a JetBlue travel credit, valid for 12 months from original ticketing date, and may be applied toward future travel.

Partially used reservation

If you wish to cancel any remaining travel after a portion of your refundable trip has been taken, your refund amount will equal the one-way fare for the portion of the trip cancelled. This also applies if a portion of your travel is not operated as scheduled by JetBlue.

No show or missed flight

Refundable fares must be changed or cancelled prior to the scheduled departure time in order to receive a refund to the original form of payment. If a flight is missed, the money associated with the reservation will be in the form of a JetBlue travel credit, valid for 12 months from original ticketing date, and may be applied toward future travel.

See JetBlue travel credit info

Nonrefundable fare policy

For JetBlue nonrefundable fares, cancellations can be made prior to the scheduled departure. A per person cancellation fee may apply depending on the fare option selected. Any remaining balance will be in the form of a JetBlue travel credit, valid for 12 months from original ticketing date.

No show or missed flight

If an eligible nonrefundable reservation is not changed or cancelled prior to scheduled departure, all money associated with the reservation will be forfeited. This includes extra ancillary purchases such as EvenMore®, priority security, additional checked bag fees, etc.

See JetBlue travel credit info

Canceling within 24 hours

Cancellations within 24 hours

If your travel was booked seven days or more prior to the scheduled departure date, you have 24 hours from the time the booking was made to cancel your reservation without being charged a cancellation fee. The entire booking must be cancelled to qualify (not applicable for JetBlue Vacations reservations).

Change or cancel your flight

Flight changes made by JetBlue

If your flight is changed or cancelled by JetBlue, visit our Delays, Cancellations, and Schedule Changes page for more details about your options and refund eligibility.

Frequently asked questions

Fare change questions

Airport issues
 

Credit card or JetBlue travel credit?
 

Change of plans

Additional info

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Additional Info

Manage your booking

Change / cancel upcoming travel without long wait times.

Manage your trip

Cancellation policies

Review the guidelines for voluntarily canceling your booking.

See cancellation guidelines
  1. Refund times vary depending on your financial institution.
  2. Read more about Travel Bank expiration dates. 
  3. Seat and baggage fees on all fare types are non-refundable unless: 1) the Customer is no longer traveling on that flight and  2) the Customer changes/cancels before the time of departure.
  4. An Open Ticket is a credit. Contact the original booking source to set up new reservation.

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