What is TrueBlue?
TrueBlue is the flight gratitude program of JetBlue Airways. By joining
TrueBlue, our customers can earn free travel, access special features on
jetblue.com (such as managing credits from canceled flights), and be among the
first to know about great deals and news about JetBlue.
Why is TrueBlue exclusively
online?
By eliminating the cost of offline elements to TrueBlue, JetBlue can reach out
to its best customers while continuing to offer great fares for all our
customers. It also means there's no card to lose and no statements to file. In
order to use the program, members must have a valid e-mail account of their
own. If you don't have your own e-mail account, you can get one for free at
www.hotmail.com,
www.yahoo.com, or elsewhere.
How do I earn free travel under
TrueBlue?
Just provide your ten-digit TrueBlue number when you book online at
www.jetblue.com or 1-800-JETBLUE (538-2583). Depending on your trip length, you'll
earn TrueBlue points that get you closer to a free roundtrip flight - free
travel that's one way JetBlue says "thanks!" to our best customers.
How many points will I earn for my
next trip?
2, 4 or 6 points are awarded according to the length of your one-way trip. If
you book online at jetblue.com, that number gets doubled! To see how many
points you'll earn on your next flight, click here.
Can you give me an example of how
that works?
Sure! Let's say you took a roundtrip flight from New York to Long Beach, CA and
booked online through www.jetblue.com. JFK-LGB is a long route, so you'd earn 6
points each way - for a total of 12 points. Booking online doubles that amount
to 24 points. You're nearly a quarter of the way to a free roundtrip flight.
How do I redeem my award?
Once you've reached 100 points, a Gratitude Adjustment is issued. You will be
notified by e-mail when this happens (that's why it's important to keep your
e-mail address current in your TrueBlue account). Once it's been issued, you
have 12 months to spend it.
Your TrueBlue Award is made up of two (2) TruePasses, each valid for a oneway flight.
You can use these two TruePasses together or separately - whichever suits you best.
Using your TrueBlue Award is easy:
Log on to jetblue.com/trueblue and log into your TrueBlue account
Click on "Book an Award Flight"
You can also call 1-800-JETBLUE (538-2583) and one of our reservation crewmembers will be glad to assist you.
How can I retrieve my TrueBlue
number?
The best place to find information regarding your TrueBlue account, including
your TrueBlue number, is by logging on to www.jetblue.com/trueblue.
You can also call 1-800-JETBLUE (538-2583) from 6:00 am to 9:00 pm Mountain Time Monday through Friday, and 7:00 am to 7:00 pm Mountain Time on
Saturday and Sunday. However, all the information available to our agents is also available to you
online.
How do I check in for a flight online? All JetBlue customers can check-in for a flight if they have a confirmed reservation for a future flight up to 24 hours prior to, but not later than 90 minutes before departure time. TrueBlue members logged into their accounts will see an orange "check-in" button next to flights that are available for checking in online. For more information, see the Online Flight Check-in FAQ.
How do I use my TruePasses?
Each TruePass is valid for a oneway flight. You can use two TruePasses together for a roundtrip flight or just use one TruePass if you only want a oneway flight. You can also use one TruePass for oneway and purchase the return flight. The choice is yours.
Log on to jetblue.com/trueblue and log into your TrueBlue account
Click on "Book an Award Flight"
You can also call 1-800-JETBLUE (538-2583) and one of our reservation crewmembers will be glad to assist you.
