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The JetBlue Promise Program - JetBlue Getaways

JetBlue Promise Program

Getaways Refund Program Overview

Program details

  • The person seeking to cancel the reservation for the JetBlue Getaways vacation package(s) and request a refund under the Program must:
    • Involuntarily lose his/her full time job on or after March 17, 2009
    • Be aged 18 or older as of March 17, 2009
    • Be a traveler on the reservation/itinerary for which a refund is sought; and
    • Have personally paid for the travel for which a refund is sought
  • Applies to new unused JetBlue Getaways vacation package purchases made between February 1, 2009 and December 31, 2009
  • Applies only to unused vacation packages booked via JetBlue Getaways
  • Does not apply to changes to existing vacation packages, packages purchased after December 31, 2009, or changes to packages made after December 31, 2009
  • Request for a refund must be received by fax no less than fourteen (14) days prior to the scheduled departure date of your outbound flight. Certain holiday periods require more advance notice.
    • For packages that include travel or hotel stay on November 25–28, 2009, December 17, 2009–January 2, 2010, April 1 -5, 2010, November 24-27, 2010 or December 17 2010 - January 2, 2011 request for a refund must be received by fax no later than sixty (60) days prior to the scheduled departure date of your outbound flight. For all requests, the original must be mailed and received by JetBlue no later than the departure date of the outbound flight
  • Refund valid for up to nine (9) customers traveling on one reservation
  • Excludes corporate bookings, group bookings and cruises
  • Excludes the following forms of payment: Gift Cards, Vouchers, TrueBlue Award Travel, Travel Certificates

How it works

  • Download and print Eligibility Letter and Terms
  • Complete all sections of the Eligibility Letter, sign and have it notarized
  • Fax completed Eligibility Letter AND Terms to 801-993-6784, Attn: JetBlue Promise Program– Getaways (minimum of 14 days prior to first date of travel)
  • Upon fax notification JetBlue will cancel your reservation
  • Original Eligibility Letter and Terms must also be sent via certified mail (Return Receipt Requested) to:
    JetBlue Airways, Attn: JetBlue Promise Program – Getaways, P.O. Box 17435, Salt Lake City, UT 84117
    Please keep a copy for your records
  • Please allow 24-48 hours for e-mail notification confirming receipt of fax
  • Please allow 30 days for processing of refund
  • Refund will be processed once original document is received and claim is validated
  • If request for refund is not approved JetBlue will still cancel the vacation package(s), charge a $100 cancellation fee and any applicable hotel penalties as set forth in the specific package details, and place any remaining amount in a voucher/credit shell, valid toward future JetBlue Getaways vacation packages on for up to one year
  • General inquiries please email promise@jetblue.com and include your full name, contact information and Getaways itinerary number
Download Program Terms and Letter - Getaways
 
Abbreviated Terms: Program ends December 31, 2009. Program applies to newly-booked JetBlue Getaways vacation package purchases made between February 1, 2009 and December 31, 2009 ("Booking Window"). Does not apply to code-share or interline travel. Does not apply to changes to existing travel, vacation packages purchased after December 31, 2009, or vacation packages purchased within the Booking Window but changed after December 31, 2009. Person seeking to cancel reservation for vacation package(s) and request a refund under the Program ("Requestor" or "You") must (1) involuntarily lose his/her full time job on or after March 17, 2009, (2) be aged 18 or older as of March 17, 2009, (3) be a traveler on the reservation/itinerary for which a refund is sought; and (4) have personally paid for the travel for which a refund is sought. Requestor must agree to, complete, sign, notarize and return full Program Terms and the original Eligibility Letter to JetBlue via (a) facsimile AND (b) via certified mail, return receipt requested. The facsimile must be received NO LATER THAN 14 DAYS PRIOR TO SCHEDULED DEPARTURE OF OUTBOUND FLIGHT. Certain holiday periods require more advance notice. For packages that include travel or hotel stay on November 25-28, 2009, December 17, 2009-January 2, 2010, April 1 -5, 2010, November 24-27, 2010 or December 17 2010 - January 2, 2011 request for a refund must be received by fax NO LATER THAN 60 DAYS PRIOR TO SCHEDULED DEPARTURE OF OUTBOUND FLIGHT. For all requests, the original Eligibility Letter sent via certified mail must be received no later than the departure date of the outbound flight. Failure to do so will make Requestor ineligible for Program. NOTE: JETBLUE WILL IMMEDIATELY CANCEL VACATION PACKAGES FOR WHICH REQUESTOR SEEKS REFUND UPON RECEIPT OF EXECUTED ELIGIBILITY LETTER VIA FACSIMILE REGARDLESS OF WHETHER REQUESTOR IS ELIGIBLE FOR PROGRAM. JetBlue will then evaluate request for eligibility and, subject to JetBlue's confirmation that Requestor is eligible and has satisfied the requirements of this Program, JetBlue will process request for refund within approximately 30 days of receipt by JetBlue of Eligibility Letter. Refunds will be returned to the Requestor's original form of payment. Refund will include base fare, hotel stay, and taxes and fees applicable to air fare and hotel stay. Refund will not include telephone booking fee as may be paid to JetBlue, or GDS booking fee paid to third party websites. Refund will apply for up to nine customers (including Requestor) per eligible reservation. If JetBlue determines request is ineligible, JetBlue will not reinstate the vacation package but will charge the $100 cancel fee and place any remaining amount in a JetBlue Credit Shell valid for use toward a future JetBlue Getaways vacation package for up to one year. JetBlue reserves the right to cancel, terminate or suspend this Program or any part of this Program should any non-authorized intervention, network failure, information storage failure, telecommunications failure, malfunction, or other causes beyond its control, corrupt or impair the security, administration, fairness and/or operation of this Program as determined by JetBlue in its sole discretion. Additional terms and restrictions apply. See full Program Terms for details.